Terms and Conditions

By using or purchasing any product from Filter Outlet Store Ltd you will have be deemed to be aware and agree with our terms and conditions.

Returns Policy

A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns and refunds are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only email newsletters or notification when your filter is due for replacement.

Credit card details are not stored anywhere on our servers or on our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will endeavor to send you an email notifying you when your order has been shipped. Please allow up to 3 days for delivery domestically, or 1 week internationally.