Terms and Conditions

By using or purchasing any product from Filter Outlet Store Ltd you will have be deemed to be aware and agree with our terms and conditions.

Returns Policy

A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns and refunds are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only email newsletters or notification when your filter is due for replacement.

Delivery Times

We will process your order within 2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will endeavor to send you an email notifying you when your order has been shipped. Please allow up to 3 days for delivery domestically, or 1 week internationally.

Payment processing

All payment card transactions are processed Eftpos New Zealand (Verifone) - a third-party, PCI DSS compliant payment gateway. Upon proceeding to checkout, customers will be redirected to the payment gateway's secure hosted page to enter their card details. Filter Outlet Store does not collect, transmit, store, or have access to customers' payment card information at any time. Filter Outlet Store accepts no liability for the security of payment data once the customer has been redirected to the payment gateway.

Filter Outlet Store offers payment by Debit Card, Credit Card (Visa or Mastercard), and Online Bank Transfer.